With so much information coming at us, we understand that COVID-19 is causing much anxiety in our community, country and the world. Bangor International Airport and the City of Bangor are working to provide you with the most up to date information on this rapidly evolving situation. Following is information related to the airport and travel/tourism and some details regarding the governor’s phased reopening plan for the state. For more information, we recommend you visit https://www.maine.gov/covid-19
As of May 14th, Maine lodging businesses can start taking reservations for an arrival date of June 1. This will be true for Mainers as well as nonresidents who have complied with the state’s 14-day quarantine requirement.
As of May 11, 2020, retail stores and restaurants will be permitted to open to in-store and some dine-in service, respectively – with enhanced safety precautions – in counties where community transmission is not present. Those counties are Aroostook, Piscataquis, Washington, Hancock, Somerset, Franklin, Oxford, Kennebec, Waldo, Knox, Lincoln, and Sagadahoc.
Retail stores and restaurants in York, Cumberland, Androscoggin, and Penobscot counties, where community transmission of COVID-19 has been established, will not be permitted to reopen until June 1, the proposed start date for Stage 2 of the Governor’s Restarting Maine’s Economy plan. However, all retail stores in Maine can provide curbside pickup while restaurants can continue to provide take-away and delivery services, as they have been allowed to do throughout the state of civil emergency. Restaurants in these same counties are permitted to open on Monday, May 18, 2020 with added health and safety precautions.
To view the May 8, 2020 announcement regarding the governor’s rural reopening plan, click here.
We are asking that terminal traffic be limited to airline passengers, airport and other essential employees at this time, with an exception for those who require assistance to get in and out of the terminal. If you are waiting to pick someone up, please wait in the cell phone parking area as you approach the terminal on Godfrey Boulevard. If you have any questions, please call 207.992.4600.
MANDATORY 14-DAY QUARANTINE FOR INBOUND PASSENGERS
On Friday, April 3, Maine Gov. Janet T. Mills issued a mandatory 14-day quarantine for anyone (residents and non-residents) entering the State of Maine. The full text of the order is effective immediately. Information can be found here.
FREQUENTLY ASKED QUESTIONS (FAQs)
Is the Airport closed?
No, the airport is required by the Federal Aviation Administration to remain open and provide air service. BGR is considered essential and remains open. In addition to domestic flights, BGR serves a diverse customer base of military, private charter, medical, and cargo flight operations. Please check with your airline (links are below) to confirm flight information before coming to the airport.
Do I need to wear a face covering when traveling?
Maine people are required by order of the governor to wear cloth face coverings in public settings where physical distancing measures are difficult to maintain. In the airport, it is advised to wear a face covering while in the domestic and international terminals, as well as at our General Aviation facility.
Airlines are working to or have developed their own policies. We are doing our best to provide that information for you, but please be advised that policy changes can occur quickly under the current circumstances. For the most up-to-date airline specific COVID-19 guidelines, please visit their websites.
Allegiant – Please see allegiantair.com for restrictions.
American – As of May 11, all American Airlines passengers will be required to “wear a face covering (or mask) while on board the aircraft.”
Delta – Starting May 4, Delta passengers are required to wear masks while checking in, boarding, and throughout the flight, except for during meals.
United – Starting May 4, all United travelers are required to wear a face covering on board. United representatives will have masks available for those who need one. Click here for more details.
Certain travelers, including small children and those who aren’t medically able to wear a face covering, aren’t required to wear one on board. Learn more on the CDC website.
Are passengers arriving at BGR required to be quarantined or given a medical exam when they arrive?
BGR is not a medical screening site for COVID-19. All travelers coming into Maine are required to self-quarantine for 14 days per the recent order from Gov. Janet T. Mills and follow CDC guidelines. Please visit the CDC website by clicking here for for more information. The full text of the order, which was effective immediately, extends until May 31st, 2020 and can be found here.
Can I go inside the airport to pick up a family member who has traveled?
Only if the passenger you are picking up requires assistance. At this time, we ask that you stay in your vehicle when picking up a passenger from the airport. While waiting, you are welcome to park in the short term parking lot and wait for the passenger to come outside. You also can wait in the Cell Phone Waiting area located on the right as you approach the BGR terminal on Godfrey Boulevard. These spaces are limited and should be used only for a short amount of time.
We appreciate your patience and understanding of our efforts to minimize exposure to staff and allow passengers to get in and out of the airport in the safest environment possible.
Why is the Airport still open? Should it be?
The airport is required by the Federal Aviation Administration to remain open and provide air service. BGR is considered essential and remains open. In addition to domestic flights, BGR serves a diverse customer base of military, private charter, medical, and cargo flight operations. Please check with your airline to confirm flight information before coming to the airport.
I have a trip planned in the next month. Is my flight going to be canceled?
The airlines are operating on a very day-to-day basis due to scheduling changes and low passenger counts. Please check with your airline prior to your flight for information regarding potential cancellations. You can find BGR arrivals and departures here.
How do I contact my airline?
Are local hotels open?
Please contact a local hotel prior to arriving in Bangor (or at your destination) to ensure rooms are available and that you are following all CDC recommended precautions when staying at a hotel. Maine lodging businesses can start taking reservations for an arrival date of June 1st for Mainers as well as nonresidents who have complied with the state’s 14-day quarantine requirement. At this time, the majority of local hotels are open ONLY for those considered essential workers and anyone needing to self-quarantine. For more information, see page 3 of the governor’s executive order that is in place until at least May 31st, 2020 by clicking here.
Can I spend the night in the terminal?
No, we will not allow passengers to stay on premises at this time. Outbound passengers should arrive no earlier than 2 hours prior to their scheduled flight time, and incoming passengers should have arrangements to leave the airport as soon as possible upon their flight’s arrival.
Is my travel considered essential?
Do I need to be Real ID compliant this year?
No, the Real ID waiver has been extended until October 2021. For more information about Real ID, please click here.
Have there been any changes to TSA regulations?
Yes. For more information, visit the TSA website.
What is the airport doing to protect passengers?
- Hand sanitizing stations are available at busy locations.
- All restroom soap dispensers are using antibacterial soap.
- Cleaning measures have been increased. All surfaces that are frequently touched (door handles, push plates, sink handles, etc.) are being disinfected more frequently.
- All employees have been briefed and are to use provided PPE to help protect and prevent any potential spread.
- We continue to monitor CDC recommendations and are compliant with industry standards regarding this, and all, issues of concern.
- Airport staff has moved to a digital morning briefing until further notice.
- In an effort to protect the health and safety of our military troops, as well as that of members of The Maine Troop Greeters, troop greeting at Bangor International Airport has been stopped until further notice. We regret this change, but we are in unprecedented times that call for us all to take our social responsibility seriously.
- The Grasshopper Shop is temporarily closed in compliance with the City of Bangor’s State of Emergency Regulations for all non-essential businesses to be closed.
- The Refueler Pub is currently closed.
- The Highlands Cafe is providing take-out only service.
- The post-security Cafe is providing pre-packaged snacks and bottled drinks only.
AIRLINE SPECIFIC INFORMATION
**Please be advised that policy and schedule changes can occur quickly under the current circumstances. Please consult with your airline directly if you have questions about your scheduled flight.
Customers with reservations may make a one-time change to their travel plans without incurring change or cancel fees.
- Allegiant has begun providing customers with a complimentary health and safety kit upon boarding. Each kit includes a single-use face mask, disposable gloves (non-latex) and two sanitizing wipes. for more information on how we are keeping passengers safe visit our Going the Distance for Health and Safety page.
To provide you with more flexibility and control we have waived change fees for certain dates of travel. If you:
- Bought your ticket before May 31, 2020, for travel between March 1 and September 30, 2020, you can rebook without change fees*.
- Buy a new trip March 1-May 31, 2020, for all future travel, you can also change it a later date without change fees.
Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021. You may owe any difference in ticket price. Contact your travel agent for help if you didn’t book directly with American Airlines. *Travel must be completed on or before December 31, 2021.
More information about American’s location-specific coronavirus waivers is available on its website.
American has temporarily changed a number of policies in response to COVID-19. These changes include a relaxed seating policy, reduced food and beverage service, and suspension of checked pets. All details regarding these temporary modifications can be found on aa.com.
The local Bangor Delta counter will only be staffed during a flight at this time.
Delta updated its blanket waiver with the following policies:
Visit My Trips to make changes to your flight(s) any time before your travel date. We’re now waiving change fees and providing greater flexibility to travel using eCredits through September 30, 2022, for customers who:
- have upcoming travel already booked for March through September 30, 2020 as of April 17, 2020
- have existing eCredits or canceled travel from flights in March through September 30, 2020
Tickets purchased between March 1 and May 31, 2020, can be changed without a change fee for a year from the date you purchased it.
More information about Delta’s waivers is available on its website.
To help with uncertainty around future travel, you now have until May 31 to change or cancel any travel you’ve booked through the end of the year without fees. This is in addition to existing flexibility which allows you to change or cancel travel plans through May 31.
More information about United’s coronavirus waivers, including location-specific policies for travel to China, Hong Kong, South Korea and northern Italy is available on its website.
GROUND TRANSPORTATION UPDATES
- As a result of the coronavirus pandemic, effective March 28, 2020, Concord Coach Lines will suspend all operations until further notice.
- Cyr bus cancels daily northern Maine run
- Greyhound Bus Services will temporarily have a Bus Stop located outside of Bangor International Airport at the end of the passenger terminal. There will not be a bus ticket counter at the airport. Tickets need to be purchased in advance online and will be required for boarding. For more information, visit greyhound.com.
National/Alamo Car Rental have adjusted their counter hours until May 31 as follows: Mon-Sat 8 a.m.-8 p.m. and Sun 8 a.m.-11:30 p.m.
ABOUT CORONAVIRUS (COVID-19)
What is Known
- The virus causing COVID-19 is a new coronavirus that has not been previously identified and causes a respiratory illness ranging from a mild cold-like illness to severe pneumonia.
- Most (81%) of people diagnosed with COVID-19 in China had mild disease, including most children.
- Similar to influenza, the people who are most likely to have severe disease and complications from COVID-19 are older individuals (>60 years old) and those with other medical conditions like heart and lung disease or diabetes.
- There is no vaccine or treatment currently available for COVID-19 but the National Institutes of Health is evaluating treatments and developing a vaccine already.
- Community spread has been discovered in four Maine counties (Penobscot, York, Cumberland and Androscoggin)
How The Virus Spreads
- COVID-19 is believed to spread primarily the same way the common cold or flu spreads—through respiratory droplets that are produced when someone coughs or sneezes.
- People who are most at risk of becoming infected with COVID-19 are those who have been in close contact (within about 6 feet) with someone who has the disease.
- People are thought to be most contagious when they are most symptomatic (the sickest).
- Some spread of the virus might be possible before a person has symptoms; there have been reports of this with COVID-19, but this is not thought to be the main way the virus spreads.
What You Can Do Now
- Stay home when you are sick.
- If you are sick and need medical attention, call your health care provider BEFORE seeking care and they will determine the best setting for your care.
- Always cover your cough and sneezes with a tissue or elbow. Throw tissues away after use.
- Wash your hands frequently with soap and water (or use hand sanitizer) especially after using the restroom and before you eat. Try to avoid touching your face.
- Avoid touching your mouth and nose since that is how germs get into the body.
- Clean frequently touched surfaces and objects (everyday household disinfectants are fine)
- Enhance the cleaning of high touch surfaces like doorknobs, toilet handles, and sink handles.
- Plan for when community spread occurs.
- Make sure you have a supply of food, water, medicine, etc. at home in case you become ill.
We are receiving frequent updates as the Maine Center for Disease Control and Prevention to monitor this evolving situation. We will continue to provide new information to the community as things change.