With so much information coming at us, we understand that COVID-19 is causing much anxiety in our community, country, and the world. Bangor International Airport and the City of Bangor are working to provide you with the most up to date information on this evolving situation. Following is information related to the airport, travel/tourism, and some details regarding restrictions in the State of Maine. For more information, we recommend you visit https://www.maine.gov/covid-19.

MANDATORY TRAVEL POLICY

As ordered by Gov. Janet T. Mills, anyone entering the State of Maine (with the exception of those coming from Massachusetts, New Hampshire, Vermont, Connecticut, New Jersey and New York or essential workers) must: Have received a negative COVID-19 test result 72-hours prior to arrival or be tested in Maine and self-quarantine until a negative test result is received or maintain compliance with a 14-day quarantine upon arrival in Maine.

Sign a Certificate of Compliance indicating either that they have received a negative COVID-19 test result, that they will quarantine in Maine for 14 days, or that they have already completed their quarantine in Maine. This compliance form must be provided to check-in at all Maine lodging, campgrounds, seasonal rentals, overnight camps, and other commercial lodging, such as Airbnb. Visitors may be asked to furnish proof of the negative test result upon request.

For more information, FAQs about the order, or to obtain a Certificate of Compliance, visit maine.gov/covid19/restartingmaine/keepmainehealthy

FREQUENTLY ASKED QUESTIONS (FAQs)

Is the Airport closed?

No, the airport is required by the Federal Aviation Administration to remain open and provide air service. BGR is considered essential and remains open. In addition to domestic flights, BGR serves a diverse customer base of military, private charter, medical, and cargo flight operations. Please check with your airline (links are below) to confirm flight information before coming to the airport.

We are asking that terminal traffic be limited to airline passengers, airport and other essential employees at this time, with an exception for those who require assistance to get in and out of the terminal. If you are waiting to pick someone up, please wait in the cell phone parking area as you approach the terminal on Godfrey Boulevard. If you have any questions, please call 207.992.4600.

Do I need to wear a face covering when traveling?

Maine people are required by order of the governor to wear cloth face coverings in public settings where physical distancing measures are difficult to maintain. In the airport, it is advised to wear a face covering while in the domestic and international terminals, as well as at our General Aviation facility.

Airlines are working to or have developed their own policies. We are doing our best to provide that information for you, but please be advised that policy changes can occur quickly under the current circumstances. For the most up-to-date airline specific COVID-19 guidelines, please visit their websites.

Allegiant – Please see allegiantair.com/travel-alerts for restrictions.

American – All American Airlines passengers will be required to “wear a face covering (or mask) while on board the aircraft.” Click here for more information.

Delta – All Delta passengers are required to wear masks while checking in, boarding, and throughout the flight, except for during meals. Click here for the latest updates.

United – All United travelers are required to wear a face covering on board. United representatives will have masks available for those who need one. Click here for more details.

Certain travelers, including small children and those who aren’t medically able to wear a face covering, aren’t required to wear one on board. Learn more on the CDC website.

Are passengers arriving at BGR required to be quarantined or given a medical exam when they arrive?

BGR is not a medical screening site for COVID-19. Please visit the CDC website by clicking here for more information.

As ordered by Gov. Janet T. Mills, anyone entering the State of Maine (with the exception of those coming from New Hampshire, Connecticut, New Jersey, New York and Vermont, or essential workers) must: Have received a negative COVID-19 test result 72-hours prior to arrival or be tested in Maine and self-quarantine until a negative test result is received or maintain compliance with a 14-day quarantine upon arrival in Maine.

Sign a Certificate of Compliance indicating either that they have received a negative COVID-19 test result, that they will quarantine in Maine for 14 days, or that they have already completed their quarantine in Maine. This compliance form must be provided to check-in at all Maine lodging, campgrounds, seasonal rentals, overnight camps, and other commercial lodging, such as Airbnb. Visitors may be asked to furnish proof of the negative test result upon request.

For more information, FAQs about the order, or to obtain a Certificate of Compliance, visit maine.gov/covid19/restartingmaine/keepmainehealthy

Where in Maine can I obtain a COVID-19 test?

Under a partnership between Maine DHHS and health care organizations, drive-through and mobile testing has greatly expanded throughout Maine.

Seven health care organizations have launched nearly 20 “swab and send” COVID-19 test collection sites that will send samples to the Maine State Lab for testing, strengthening access to safe and accessible testing for residents, tourists, seasonal workers, and other visitors to Maine.

To see the complete press release, click here. To search for a testing site near your destination, visit get-tested-covid19.org.

Can I go inside the airport to pick up a family member who has traveled?

Only if the passenger you are picking up requires assistance. At this time, we ask that you stay in your vehicle when picking up a passenger from the airport. While waiting, you are welcome to park in the short term parking lot and wait for the passenger to come outside. You also can wait in the Cell Phone Waiting area located on the right as you approach the BGR terminal on Godfrey Boulevard. These spaces are limited and should be used only for a short amount of time.

We appreciate your patience and understanding of our efforts to minimize exposure to staff and allow passengers to get in and out of the airport in the safest environment possible.

Why is the Airport still open? Should it be?

The airport is required by the Federal Aviation Administration to remain open and provide air service. BGR is considered essential and remains open. In addition to domestic flights, BGR serves a diverse customer base of military, private charter, medical, and cargo flight operations. Please check with your airline to confirm flight information before coming to the airport.

I have a trip planned in the next month. Is my flight going to be canceled?

The airlines are operating on a very day-to-day basis due to scheduling changes and low passenger counts. Please check with your airline prior to your flight for information regarding potential cancellations. You can find BGR arrivals and departures here.

How do I contact my airline?

Allegiant: allegiantair.com

American: aa.com

Delta: delta.com

United: united.com

Are local hotels open?

Please contact a local hotel prior to arriving in Bangor (or at your destination) to ensure rooms are available and that you are following all CDC recommended precautions when staying at a hotel.

Can I spend the night in the terminal?

No, we will not allow passengers to stay on premises at this time. Outbound passengers should arrive no earlier than 2 hours prior to their scheduled flight time, and incoming passengers should have arrangements to leave the airport as soon as possible upon their flight’s arrival.

Is my travel considered essential?

Questions regarding essential travel or work needs should be addressed by the governor’s office. At this time, essential workers continue to be exempt from testing and quarantine requirements if they are traveling to Maine to perform essential work, or are from Maine and are traveling out-of-state for essential work and returning home. Essential workers that have not received a negative test result upon return to Maine must quarantine for 14 days when not performing essential work. And essential workers traveling to or from non-exempt states for purposes other than essential work (e.g., dropping off a child at college) are subject to the test or quarantine requirement. For more information visit the Keeping Maine Healthy FAQs page.

Do I need to be Real ID compliant this year?

No, the Real ID waiver has been extended until October 2021. For more information about Real ID, please click here.

Have there been any changes to TSA regulations?

Yes. For more information, visit the TSA website.

What is the airport doing to protect passengers?

  • Hand sanitizing stations are available at busy locations.
  • All restroom soap dispensers are using antibacterial soap.
  • Cleaning measures have been increased. All surfaces that are frequently touched (door handles, push plates, sink handles, etc.) are being disinfected more frequently.
  • Plexiglass shields have been installed in areas with customer contact.
  • All employees have been briefed and are to use provided PPE to help protect and prevent any potential spread.
  • We continue to monitor CDC recommendations and are compliant with industry standards regarding this, and all, issues of concern.
  • Airport staff has moved to a digital morning briefing until further notice.
  • In an effort to protect the health and safety of our military troops, as well as that of members of The Maine Troop Greeters, troop greeting at Bangor International Airport has been stopped until further notice. We regret this change, but we are in unprecedented times that call for us all to take our social responsibility seriously.
  • The Refueler Pub is currently closed.
  • The Highlands Cafe is providing take-out service.
  • The post-security Cafe is providing pre-packaged snacks and bottled drinks only.

AIRLINE SPECIFIC INFORMATION

**Please be advised that policy and schedule changes can occur quickly under the current circumstances. Please consult with your airline directly if you have questions about your scheduled flight.

Allegiant Air

Customers with reservations may make a one-time change to their travel plans without incurring change or cancel fees.

  •  Allegiant has begun providing customers with a complimentary health and safety kit upon boarding.  Each kit includes a single-use face mask, disposable gloves (non-latex) and two sanitizing wipes. for more information on how we are keeping passengers safe visit our Going the Distance for Health and Safety page.

Changes and cancellations can now be made directly by visiting Manage Travel. More information is available at allegiantair.com.

American Airlines

To provide you with more flexibility and control we have waived change fees for certain dates of travel. If you:

  • Bought your ticket before May 31, 2020, for travel between March 1 and September 30, 2020, you can rebook without change fees*.

Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021. You may owe any difference in ticket price. Contact your travel agent for help if you didn’t book directly with American Airlines. *Travel must be completed on or before December 31, 2021.

More information about American’s location-specific coronavirus waivers is available on its website.

American has temporarily changed a number of policies in response to COVID-19. These changes include a relaxed seating policy, reduced food and beverage service, and suspension of checked pets. All details regarding these temporary modifications can be found on aa.com.

Delta Air Lines

Delta has been granted a temporary suspension of service at BGR from July 7-Sept. 30 due to the COVID-19 pandemic. They are one of 13 airlines that were granted permission by the U.S. Dept. of Transportation to temporarily suspend services at various airports throughout the U.S. in an effort to provide some relief to airlines struggling to maintain enough passenger traffic.

Delta updated the following policies:

Visit My Trips to make changes to your flight(s) any time before your travel date. We’re now waiving change fees and providing greater flexibility to travel using eCredits through September 30, 2022, for customers who:   

  • have upcoming travel already booked for March through September 30, 2020 as of April 17, 2020 
  • have existing eCredits or canceled travel from flights in March through September 30, 2020

Tickets purchased between March 1 and May 31, 2020, can be changed without a change fee for a year from the date you purchased it. 

More information about Delta’s waivers is available on its website.

United Airlines

To help with uncertainty around future travel, you now have until May 31 to change or cancel any travel you’ve booked through the end of the year without fees. This is in addition to existing flexibility which allows you to change or cancel travel plans through May 31.

You may be able to request a refund online or by contacting us if your flight has been affected by a significant schedule change or if your flight was canceled without another option.

More information about United’s coronavirus waivers, including location-specific policies for travel to China, Hong Kong, South Korea and northern Italy is available on its website.

INTERNATIONAL TRAVEL

Effective beginning Sept. 14, the U.S. is no longer limiting international arrivals from higher risk countries to specific airports. Under previous rules, any passenger from China, Iran, the Schengen area of Europe, the UK, Ireland and Brazil had to enter the United States through one of 15 centralized airports capable of providing enhanced health screening. This is no longer be the case.

The previous system was deemed ineffective because so many people who transmit the disease don’t show symptoms. A new approach is being launched, which authorities say will better mitigate the risk of Coronavirus by focusing more on the individual passenger. Here’s how it will work:

  • Pre-departure, in-flight and post-arrival health education for passengers.
  • Robust illness response at airports.
  • Voluntary collection of contact information from passengers using electronic means as proposed by some airlines to avoid long lines, crowding and delays associated with manual data collection.
  • Potential testing to reduce the risk of travel-related transmission of the virus that causes COVID-19 and movement of the virus from one location to another.
  • Country-specific risk assessments to assist passengers in making informed decisions about travel-related risk.
  • Enhancing training and education of partners in the transportation sector and at U.S. ports of entry to ensure recognition of illness and immediate notification to CDC.
  • Post-arrival passenger recommendations for self-monitoring and precautions to protect others, with enhanced precautions, including staying home to the extent possible for 14 days for people arriving from high-risk destinations.

You can read the announcement by the Centers for Disease Control and Prevention here, and confirmation from U.S. Customs and Border Protection here.

Although the 15-airports rule has gone away, all other US rules on inbound travel remain in place. The main one is this – with specific exemptions, foreign nationals are not allowed to enter the US if they have been in any of the following countries within the past 14 days: the European Schengen area, the UK and Ireland, mainland China, Iran, and Brazil. The ‘specific exemptions’ part basically means this: US residents and family members, and flight crew traveling to the United States on C, D or C1/D visas. For more details, check the U.S. Government website here.

GROUND TRANSPORTATION UPDATES

ABOUT CORONAVIRUS (COVID-19)

What is Known

  • The virus causing COVID-19 is a new coronavirus that has not been previously identified and causes a respiratory illness ranging from a mild cold-like illness to severe pneumonia.
  • Most (81%) of people diagnosed with COVID-19 in China had mild disease, including most children.
  • Similar to influenza, the people who are most likely to have severe disease and complications from COVID-19 are older individuals (>60 years old) and those with other medical conditions like heart and lung disease or diabetes.
  • There is no vaccine or treatment currently available for COVID-19 but the National Institutes of Health is evaluating treatments and developing a vaccine already.
  • Community spread has been discovered in four Maine counties (Penobscot, York, Cumberland and Androscoggin)

How The Virus Spreads

  • COVID-19 is believed to spread primarily the same way the common cold or flu spreads—through respiratory droplets that are produced when someone coughs or sneezes.
  • People who are most at risk of becoming infected with COVID-19 are those who have been in close contact (within about 6 feet) with someone who has the disease. 
  • People are thought to be most contagious when they are most symptomatic (the sickest).
  • Some spread of the virus might be possible before a person has symptoms; there have been reports of this with COVID-19, but this is not thought to be the main way the virus spreads.

What You Can Do Now

  • Stay home when you are sick.
  • If you are sick and need medical attention, call your health care provider BEFORE seeking care and they will determine the best setting for your care.
  • Always cover your cough and sneezes with a tissue or elbow. Throw tissues away after use.
  • Wash your hands frequently with soap and water (or use hand sanitizer) especially after using the restroom and before you eat. Try to avoid touching your face. 
  • Avoid touching your mouth and nose since that is how germs get into the body.
  • Clean frequently touched surfaces and objects (everyday household disinfectants are fine)
    • Enhance the cleaning of high touch surfaces like doorknobs, toilet handles, and sink handles.
  • Plan for when community spread occurs.
    • Make sure you have a supply of food, water, medicine, etc. at home in case you become ill.

We are receiving frequent updates as the Maine Center for Disease Control and Prevention to monitor this evolving situation. We will continue to provide new information to the community as things change. 

https://www.cdc.gov/coronavirus/2019-ncov/index.html

https://www.maine.gov/dhhs/mecdc/infectious-disease/epi/airborne/coronavirus.shtml