With so much information coming at us, we understand that the Novel Coronavirus, now known as COVID-19, is causing much anxiety in our community, country and the world. Bangor International Airport and the City of Bangor are working to provide you with the most up to date information on this rapidly evolving situation. Following is a brief overview of the current situation. For more information and FAQ’s, we recommend you visit https://www.maine.gov/doe/covid-19
We are asking that terminal traffic be limited to airline passengers, airport and other essential employees at this time, with an exception for those who require assistance to get in and out of the terminal. If you are waiting to pick someone up, please wait in the cell phone parking area as you approach the terminal on Godfrey Boulevard. If you have any questions, please call 207.992.4600.
MANDATORY 14-DAY QUARANTINE FOR INBOUND PASSENGERS
On Friday, April 3, Maine Gov. Janet T. Mills issued a mandatory 14-day quarantine for anyone (residents and non-residents) entering the State of Maine. The full text of the order, which was effective immediately and extends until at least April 30, 2020, can be found here.
FREQUENTLY ASKED QUESTIONS (FAQs)
Is the Airport closed?
No, the airport is required by the Federal Aviation Administration to remain open and provide air service. BGR is considered essential and remains open. In addition to domestic flights, BGR serves a diverse customer base of military, private charter, medical, and cargo flight operations. Please check with your Airline to confirm flight information before coming to the airport.
Are passengers arriving at BGR required to be quarantined or given a medical exam when they arrive?
No, BGR is not a medical screening site for COVID-19. All travelers are recommended to self-quarantine and follow CDC guidelines. Please visit the CDC website by clicking here for for more information.
Can I go inside the airport to pick up a family member who has traveled?
Only if the passenger you are picking up requires assistance. At this time, we ask that you stay in your vehicle when picking up a passenger from the airport. While waiting, you are welcome to park in the short term parking lot and wait for the passenger to come outside. You also can wait in the Cell Phone Waiting area located on the right as you approach the BGR terminal on Godfrey Boulevard. These spaces are limited and should be used only for a short amount of time.
We appreciate your patience and understanding of our efforts to minimize exposure to staff and allow passengers to get in and out of the airport in the safest environment possible.
Why is the Airport still open? Should it be?
The airport is required by the Federal Aviation Administration to remain open and provide air service. BGR is considered essential and remains open. In addition to domestic flights, BGR serves a diverse customer base of military, private charter, medical, and cargo flight operations. Please check with your airline to confirm flight information before coming to the airport.
I have a trip planned for the end of April. Is my flight going to be canceled?
The airlines are operating on a very day-to-day basis due to scheduling changes and low passenger counts. Please check with your airline prior to your flight for information regarding potential cancellations.
How do I contact my airline?
Can I get a hotel when I arrive?
Please contact a local hotel prior to arriving in Bangor (or at your destination) to ensure rooms are available and that you are following all CDC recommended precautions when staying at a hotel.
Can I spend the night in the terminal?
No, we will not allow passengers to stay on premises at this time. Outbound passengers should arrive no earlier than 2 hours prior to their scheduled flight time, and incoming passengers should have arrangements to leave the airport as soon as possible upon their flight’s arrival.
Do I need to be Real ID compliant this year?
No, the Real ID waiver has been extended until October 2021. For more information about Real ID, please click here.
Have there been any changes to TSA regulations?
Yes. For more information, visit the TSA website.
What is the airport doing to protect passengers?
- Hand sanitizing stations are available throughout the terminal.
- All restroom soap dispensers are using antibacterial soap.
- Cleaning measures have been increased. All surfaces that are frequently touched (door handles, push plates, sink handles, etc.) are being disinfected more frequently.
- All employees have been briefed and are to use provided PPE to help protect and prevent any potential spread.
- We continue to monitor CDC recommendations and are compliant with industry standards regarding this, and all, issues of concern.
- Airport staff has moved to a digital morning briefing until further notice.
- In an effort to protect the health and safety of our military troops, as well as that of members of The Maine Troop Greeters, troop greeting at Bangor International Airport has been stopped until further notice. We regret this change, but we are in unprecedented times that call for us all to take our social responsibility seriously.
- The Grasshopper Shop is temporarily closed in compliance with the City of Bangor’s State of Emergency Regulations for all non-essential businesses to be closed.
- The Refueler Pub is currently closed.
- The Highlands Cafe is providing take-out only service.
- The post-security Cafe is providing pre-packaged snack and bottled drinks only.
AIRLINE SPECIFIC INFORMATION
Allegiant is allowing customers a one-time change to their travel plans without incurring change or cancellation fees. This waiver applies to both new and existing bookings. Allegiant has not specified an end date for the waiver. More information is available at allegiantair.com.
American will waive change fees on all bookings for travel through April 30, so long as the new ticket is issued on or before Dec. 31. The updated itinerary must take place within 12 months of the originally booked travel dates.
More information about American’s location-specific coronavirus waivers is available on its website.
American has temporarily changed a number of policies in response to COVID-19. These changes include a relaxed seating policy, reduced food and beverage service, and suspension of checked pets. All details regarding these temporary modifications can be found on aa.com.
Delta Air Lines
Delta updated its blanket waiver with the following policies:
You are eligible for a fee-free, one-time itinerary change if you were ticketed on or before March 9 for travel through April 30. This waiver applies to both domestic and international itineraries. Any tickets booked between March 1 and March 31 are also eligible for fee-free changes, regardless of travel dates.
Delta passengers with tickets to Beijing, Shanghai, Seoul or any destinations in Italy are eligible for a one-time fee-free itinerary change if the original itinerary was for travel through May 31.
More information about Delta’s waivers is available on its website.
United will waive change fees on all bookings for travel through April 30, so long as the new ticket is issued on or before Dec. 31. The airline will continue waiving change fees on all new bookings made between March 3 and March 31. The updated itinerary must take place within 12 months of the originally booked travel dates.
More information about United’s coronavirus waivers, including location-specific policies for travel to China, Hong Kong, South Korea and northern Italy is available on its website.
GROUND TRANSPORTATION UPDATES
- As a result of the coronavirus pandemic, effective March 28, 2020, Concord Coach Lines will suspend all operations until further notice. Concord will continue to run its current schedule through the day on Friday, March 27th, 2020.
- Cyr bus cancels daily northern Maine run
- Greyhound Bus Services will temporarily have a Bus Stop located outside at the end of our passenger terminal. There will not be a ticket counter at the Airport, tickets will need to be purchased in advance online and will be required for boarding. For more information, please visit greyhound.com
ABOUT CORONAVIRUS (COVID-19)
What is Known
- The virus causing COVID-19 is a new coronavirus that has not been previously identified and causes a respiratory illness ranging from a mild cold-like illness to severe pneumonia.
- Most (81%) of people diagnosed with COVID-19 in China had mild disease, including most children.
- Similar to influenza, the people who are most likely to have severe disease and complications from COVID-19 are older individuals (>60 years old) and those with other medical conditions like heart and lung disease or diabetes.
- There is no vaccine or treatment currently available for COVID-19 but the National Institutes of Health is evaluating treatments and developing a vaccine already.
- Currently, there is no confirmed community spread of COVID-19 in Maine, meaning the virus is not being spread from person-to-person. However, experts predict there will eventually be community spread. Our schools are preparing for when/if this happens.
How The Virus Spreads
- COVID-19 is believed to spread primarily the same way the common cold or flu spreads—through respiratory droplets that are produced when someone coughs or sneezes.
- People who are most at risk of becoming infected with COVID-19 are those who have been in close contact (within about 6 feet) with someone who has the disease.
- People are thought to be most contagious when they are most symptomatic (the sickest).
- Some spread of the virus might be possible before a person has symptoms; there have been reports of this with COVID-19, but this is not thought to be the main way the virus spreads.
What You Can Do Now
- Stay home when you are sick.
- If you are sick and need medical attention, call your health care provider BEFORE seeking care and they will determine the best setting for your care.
- Always cover your cough and sneezes with a tissue or elbow. Throw tissues away after use.
- Wash your hands frequently with soap and water (or use hand sanitizer) especially after using the restroom and before you eat. Try to avoid touching your face.
- Avoid touching your mouth and nose since that is how germs get into the body.
- Clean frequently touched surfaces and objects (everyday household disinfectants are fine)
- Enhance the cleaning of high touch surfaces like doorknobs, toilet handles, and sink handles.
- Plan for when community spread occurs.
- Make sure you have a supply of food, water, medicine, etc. at home in case you become ill.
We are receiving frequent updates as the Maine Center for Disease Control and Prevention to monitor this evolving situation. We will continue to provide new information to the community as things change.